Emergency Tree Service
A tree is on your house, across your drive, or hung up over the yard. Call and you get an arborist who owns the company, 24/7.
Get everyone out from under the tree and stay out
What Counts as a Tree Emergency, and How J&J Sorts It
Not every storm call is the same call. Sorting it honestly on the phone is how the crew gets to the dangerous jobs first.
They took two huge trees out of our backyard in a tricky, hard to reach spot with no trouble at all.
Kim G. • Google review, 2020
Conditions That Count as an Emergency, and Get the Crew First
- A tree or large limb is on the house, the garage or a vehicle.
- A trunk is blocking the only way in or out of the property.
- A limb is hung up in the canopy over a walkway, a drive or a play area.
- A tree is leaning hard with the root plate lifting out of wet ground.
- A tree is down into or near a service line. Call the utility first, then call us.
Often Urgent, but Schedulable Once Your Arborist Has Seen It
- A split crotch or cracked limb that is still holding, with nothing under it.
- Storm debris and broken tops in the open yard, away from the house.
- A tree that lost bark or a large lateral and needs a decay check.
- A leaner over a fence line or a shed with no immediate failure signs.
Years in the Roanoke Valley
Better Business Bureau
Estimate, every job
What Happens After You Call
1. You Reach a Person and Describe What the Tree Is Doing
Tell us what fell, what it landed on, if anyone is near it and if a line is involved.
2. Your Arborist Sizes Up the Hazard and the Crew Rolls With the Right Truck
Storm work is loaded work, and loaded wood is unpredictable. The crew brings the bucket truck, the rigging or the grapple saw crane based on what you described, so nobody arrives short of the tool the job needs. Crane work means no climbing on a compromised trunk and no yard damage getting to it.
3. The Crew Makes the Scene Safe, Then Clears and Documents It
First the hazard comes off the structure and out of the path. Then the brush gets chipped, the wood gets cut and loaded, and the ground gets raked. The crew photographs the work as it goes, because you are going to need those pictures.
Call (540) 588-8832They honored their estimate quote that was over a year old.
Healthy in Heart • Google review, 2021
Recent Tree Jobs, Finished and Cleaned Up
See jobs near you.
Emergency Tree Service
Storm-uprooted trunk resting against the house
Tree Removal
Dead hardwood taken down in sections over a brick ranch
Cleanup and haul off
Logs and brush loaded out before the crew leaves
Tree Service Reviews From Homeowners
Jeff, Garth, and their team of guys worked very hard on removing this tree. They were all very nice and professional, in spite of this challenging job.
Amanda Earls • Google review, 2021
These gentlemen have done tree work for me over the past 20 years... they are thoroughly honest and reliable and they show up to work when they say they will.
Mary Justice • Google review, 2022
What to Do Before the Crew Rolls In
Get everyone out from under the tree and stay out
A limb that is holding right now is still loaded. Keep people and pets out of the whole zone, not just the obvious part.
Treat every downed line as live and call the utility
Assume any wire on the ground or in the branches is energized. The power company clears the line before any crew works the tree.
Do not climb on the tree or run a saw on a loaded limb
Storm-loaded wood springs when it is cut. This is the most common way homeowners get hurt after a storm.
Photograph the damage from a safe distance
Take wide and close shots before anything is moved. Your adjuster will ask.
Move vehicles out of the drop zone if it is safe to reach them
Only if you can get to them without walking under the tree. If you cannot, leave them.
Storm and Emergency Tree Service Questions, Answered by an Arborist
Do you answer at night and on weekends?
Yes. Emergency calls reach a person 24/7, including nights, weekends and storm hours, and the phone goes to an arborist who owns the company rather than to a service that takes a message. He will ask what came down, what it landed on and whether a line is involved. Have the address ready, and if you can do it from somewhere safe, a photo from a distance helps him decide which truck to send.
My neighbor's tree fell in my yard. Who is responsible?
Virginia homeowners work that out with their neighbor and the insurance carriers. Liability is not an arborist's call and J&J does not offer an opinion on it. What the crew does is the part that cannot wait: clear what came down on your side of the line, photograph the damage wide and close before anything is moved, and note what the wood shows once it is on the ground. Those photographs are what your carrier asks for, and there is no getting them back after the yard is clean.
Is a leaning tree after a storm an emergency?
It depends on what the ground is doing, not on the angle. Look at the base from a distance. If the soil on the high side has heaved into a ridge, or a crack has opened around the root plate, it is hazardous now. A trunk that has leaned the same way for years, with turf closed flat around it, is usually a scheduled job instead. On steep terrain treat the lean as worse than it looks, and get an arborist on it before anybody walks underneath.
What does the crew do first when it arrives?
A saw does not start until the crew has read the scene. They walk the whole thing, work out where the load is sitting and which way it will move when it is released, check the branches for lines, and rope off a zone wider than the trunk is tall. Then the rigging goes in, or the bucket truck sets up somewhere it can reach without parking under the load. Cutting starts after that, and the brush gets chipped and hauled off as the work goes rather than piling up.
More about emergency tree service in Roanoke, VA
Situations where a Roanoke, VA homeowner calls for emergency tree service
- Ice loads limbs over the driveway, a leader splits out, and emergency tree service comes before more damage lands.
- Saturated ground, a leaning trunk close to the house, roots lifting out: emergency tree service work, and homeowners call that night.
- Wind snaps a dead leader that hangs in the branches above the yard, which arborists at a tree service treat as hazardous.
- Storm damage puts a fallen trunk on the roof, and emergency tree services remove it safely before rain gets into the house.
- A fallen trunk blocks the only access to the property, so nothing moves until an emergency tree service crew clears the road.
- A hollow trunk fails in a summer storm and comes down across the fence, which is when homeowners call a tree service.
- Half a maple tears out at a weak union while the rest stands over the porch, and emergency services start right there.
- Wind lays a pine across the deck, and a tree service cuts and removes the sections without more damage below.
- Storm-damaged limbs hang over the front walk in Virginia, and a tree service takes them down before people pass through.
- Roots tear loose, a leaning trunk settles against the garage, and emergency tree removal is the safe first job.
- A fallen hardwood lands across the septic field in Virginia clay, and tree services work around what is buried below.
- Lightning splits a tall poplar down one side, the standing half is hazardous, and that is emergency tree service work.
- Branches break out over a fenced yard where dogs run, and a tree service clears the debris around fence and shrubs.
- Freezing rain drops limbs across a whole street in Roanoke, VA, and several homeowners want emergency tree services that morning.
- A trunk on the property line comes down into a neighbor's yard in Virginia, and both homes want tree services on it.
- You come home to storm damage on the corner of the house and want arborists at an emergency tree service to assess it.
What the crew asks about when an emergency tree services call comes in at night
- Where the fallen trunk is resting now, because damage on the roof and damage in the yard are different emergency tree service jobs.
- Whether anybody is close to it, which sorts one service call ahead of another when several emergencies come the same night.
- What species it is, because a pine, an oak and a maple each break differently and change how tree services work.
- How equipment would reach the yard, because access decides whether an emergency tree service job needs the crane or the bucket truck.
- What is below the damage, whether shrubs, beds or a fence, because tree services work around whatever cannot take a hit.
- Whether ground conditions are soft, because saturated soil and lifted roots change how the crew sets up for emergency tree services.
- How much of the top is still attached, because a hanging limb and a fallen trunk are different kinds of service call.
- Whether anything else holds it up, because a trunk leaning on another holds stored load, and tree services rig for that.
- What you can see from a safe spot, so arborists can size the job before a tree service truck comes out.
- Whether you want the cleanup handled too, because brush removal and a free estimate are part of most tree services work here.
Storm damage J&J gets called for around Roanoke, VA
- Ice storms load limbs until whole tops come out of oaks, and those calls reach emergency tree services across Roanoke, VA.
- Summer wind snaps a tall trunk at a rotted union, and a tree service removes the broken half from the branches above.
- Days of rain saturate the ground until a shallow-rooted pine comes over whole into a Virginia yard, and tree services remove it.
- Straight-line wind lays a row of pines down in one direction, and several homeowners call tree services the same afternoon.
- Heavy wet snow bends and splits multi-stem trees like river birch, and a tree service removes the split stems.
- A trunk already hollow at the base fails in a storm that healthy trees ride out, and emergency services follow.
- Hail and wind strip a top and leave broken limbs, which tree services cut back to clean wounds after the storm.
- Runoff clears soil off a bank until roots sit exposed and the leaning trunk above starts to move, so tree services come out.
How the crew triages storm emergencies at night
| Situation | Why it is hazardous | What the emergency tree service crew sorts out first |
|---|---|---|
| Fallen trunk on the roof | Weight on the house and an opening for rain | Whether removal comes in sections or with the crane |
| Trunk leaning on another | Stored load that can release without warning | Where the pull comes from and who stands clear |
| Limb hanging in the branches | Loose weight above ground where people walk | Whether it comes down from the bucket truck or on rope |
| Fallen trunk across the access | Property blocked and the roots still loaded | Where to cut so the root plate does not stand back up |
| Split at a weak union | Half the top still standing over the house | Whether the standing half is safe enough to work |
| Trunk down on a fence | Fence and shrubs pinned below the load | How to lift it clear without more damage |
| Roots lifted on a slope | Soil no longer holding after saturated conditions | Whether ground conditions will hold the equipment |
| Storm limbs across a yard | Broken limbs left hazardous in the top | What goes out as brush and what the cleanup leaves |
Storm damage, tree down
A tree is on your house, across your drive, or hung up over the yard. Call and you get an arborist who owns the company, 24/7.
info@jjtreewackers.com
Tree on the House? Call the Crew Now.
Talk to a certified arborist who owns the company. Free estimates across the Roanoke Valley, and we haul off every limb before we leave.
The crew runs out of Moneta and works the Roanoke Valley daily.